Articles on: Discount combination

I've enabled combination with the Koala Bundles discount but it doesn't work

This typically occurs when attempting to combine a manually created "Product" discount type with a Koala Bundles discount (product type). According to Shopify documentation, you can only combine a "Product" discount with another "Product" discount if they are intended to be applied to different products.

If an item is eligible for multiple product discounts, only the largest discount will be applied. This restriction is imposed by Shopify and prevents the application of multiple product discounts simultaneously. So, if there's a discount through Koala deal block and the customer uses a coupon code (or any other product discount) for the same product, only the biggest discount applies.

However, there's an option to combine product discounts with order discounts. You can create a coupon code for a discount on the entire order. For example, if a customer gets a 10% product discount via Koala block and then uses a coupon code, they can get an extra 10% off the entire order, including the already discounted product.

Please don't forget to enable discount combination settings on both Koala and Shopify discounts.

Shopify order discount

Keep in mind that we do not have control over Shopify internal rules for discount combination. To know more, please refer to official Shopify discount combinations documentation.

Updated on: 16/04/2025

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