> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://koala-bundles.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How do I pause Koala Bundles subscription?

You can pause your subscription at any time by clicking "Pause" in the apps **Settings** section. Please click on the button and our support team will assist you accordingly. This way you won't have to uninstall and re-create the offers in case you decide to use Koala Bundles app again in the future.
![Pause subscription button](https://storage.crisp.chat/users/helpdesk/website/-/b/1/c/5/b1c5f3d5ac381000/screenshot-2025-04-03-at-15122_1sixefk.png)

**Please note:** If your billing cycle has already started, pausing the subscription will not remove the corresponding charge from your Shopify bill.

To learn more about billing cycles, please refer to [this Shopify article](https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps)

If you'd like to request a refund for your subscription, please reach out to our Support Team. They’ll guide and assist you every step of the way :)